Effective Date: 27-02-2025

At Utopia Biocon Pvt. Ltd. , we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

1.1. We offer refunds under the following conditions:

1.2. The product is defective, damaged, or incorrect upon delivery.

1.3. The product is returned in unused, original condition with all packaging and accessories.

1.4. The return request is made within [7] days of delivery.

1.5. Refunds are not applicable for perishable, personalized, or clearance-sale items unless defective.

2. Refund Request Process

To initiate a refund, follow these steps:

2.1. Contact Us at [Insert Email/Phone] within [3] days of delivery.

2.2. Provide order details, reason for return, and supporting images (if applicable).

2.3. Once approved, return the product to our designated address (return shipping details will be provided).

2.4. After inspecting the returned item, we will process your refund within [3] business days.

3. Refund Method

3.1. Refunds will be issued via the original payment method (credit/debit card, UPI, net banking, etc.).

3.2. For Cash on Delivery (COD) orders, refunds will be provided as store credit or bank transfer.

3.3. Shipping fees (if any) are non-refundable unless the return is due to an error on our part.

4. Non-Refundable Items

4.1. Products that have been used, altered, or damaged after delivery.

4.2. Items returned without original packaging, invoice, or accessories.

4.3. Products purchased on final sale, clearance, or as perishable goods.

4.4. Gift cards, downloadable software, and promotional giveaways.

5. Late or Missing Refunds

5.1. If you haven't received a refund yet, please check with your bank or payment provider.

5.2. Processing times may vary; contact us if your refund isn’t reflected within [7] days.

6. Cancellation Policy

6.1. Orders can be canceled before shipment for a full refund.

6.2. Once shipped, the standard return/refund policy applies.

7. Contact Us

For any questions or concerns, contact us at:

📧 Email: utopiabioconpvtltd@gmail.com

📞 Phone: 99036 65959

📍 Address: 150/15 Kabi Nabin Sen Road, Dumdum, Kolkata, WB, Pin: 700028