Shipping Policy
Effective Date: 27-02-2025
Thank you for shopping with Utopia Biocon Pvt. Ltd.! We are committed to delivering your orders safely and on time. Please read our shipping policy to understand how we process and ship your orders.
1. Shipping Coverage
We currently ship to:
1.1. INDIA
1.2. [List of Non-Serviceable Areas, if any]
2. Order Processing Time
2.1. Orders are processed within 15 business days after payment confirmation.
2.2. Orders placed on weekends or holidays will be processed on the next business day.
2.34.1. . In case of delays due to unforeseen circumstances, customers will be notified.
3. Shipping Methods & Delivery Time
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
| Standard Shipping | [15-18] business days | [₹60.00 PER KG] |
| Express Shipping | [12-15] business days | [₹100.00 PER KG] |
| Free Shipping | Available on orders above ₹ 50,000.000 | Free |
3.1. Delivery times may vary based on your location and courier service.
3.2. Tracking details will be provided once the order is shipped.
4. Shipping Charges
4.1. Shipping costs are calculated at checkout based on the destination and order weight.
4.2. Any applicable duties, taxes, or customs fees are the responsibility of the customer.
5. Order Tracking
5.1. Once your order is shipped, you will receive an email/SMS with tracking details.
5.2. You can track your order using the tracking link provided.
6. Address Accuracy & Delivery Issues
6.1. Please ensure that your shipping address is accurate and complete.
6.2. We are not responsible for delays or lost shipments due to incorrect addresses.
6.3. If an order is returned due to an incorrect address, reshipping charges may apply.
7. Delayed or Lost Shipments
7.1. If your order is delayed beyond the estimated delivery date, contact us at [Insert Email/Phone].
7.2. If a package is lost in transit, we will initiate an investigation with the courier and provide a resolution.
8. International Shipping (If applicable)
8.1. Customers are responsible for customs duties, import taxes, and clearance fees.
8.2. International delivery times may vary due to customs processing.
9. Damaged or Missing Items
9.1. If your package arrives damaged, please contact us within [15] days of delivery with photos.
9.2. For missing items, reach out to our customer support team immediately.
10. Contact Us
For any questions or concerns, contact us at:
📧 Email: utopiabioconpvtltd@gmail.com
📞 Phone: 99036 65959
📍 Address: 150/15 Kabi Nabin Sen Road, Dumdum, Kolkata, WB, Pin: 700028
