Effective Date: 27-02-2025
1. Definitions

1.1. “Company” refers to Utopia Biocon Pvt. Ltd.

1.2. “User” refers to any individual or entity accessing our platform.

1.3. “Website” refers to our e-commerce platform [https://utopiabiocon.com/].

1.4. “Products” refer to the goods and services offered for sale.

2. Eligibility

You must be at least 18 years old to use our website and make purchases. By using our platform, you confirm that you meet this requirement.

3. Account Registration

3.1. You may need to create an account to access certain features.

3.2. You are responsible for maintaining the confidentiality of your account credentials.

3.3. The company reserves the right to suspend or terminate accounts found in violation of these terms.

4. Orders & Payments

4.1. All orders placed on our website are subject to acceptance and availability.

4.2. Prices are listed in [Rupees] and are subject to change without notice.

4.3. We accept payments through [UPI, CARDS, NET BANKING].

4.4. The company reserves the right to cancel any order due to errors, fraud suspicion, or other valid reasons.

5. Shipping & Delivery

5.1. We offer shipping across [INDIA].

5.2. Estimated delivery times are provided at checkout but may vary due to unforeseen circumstances.

5.3. Shipping charges, if applicable, will be mentioned at the time of purchase.

6. Returns, Refunds & Cancellations

6.1. Returns are accepted within [7] days of delivery, subject to our Return Policy.

6.2. Refunds will be processed as per our refund policy, using the original payment method.

6.3. Orders can be canceled before shipment; once shipped, standard return policies apply.

7. Product Warranty & Liability

7.1. We provide warranties on certain products as per manufacturer policies.

7.2. The company is not liable for damages caused by misuse or unauthorized modifications.

8. User Conduct
You agree not to:

8.1. Use our platform for fraudulent or unlawful activities.

8.2. Violate any intellectual property rights of the company or third parties.

8.3. Attempt to interfere with the security of the website.

9. Intellectual Property

All content, including logos, text, graphics, and trademarks, is the property of Utopia Biocon Pvt. Ltd. and cannot be used without prior written consent.

10. Privacy Policy

Your personal data is collected and processed in accordance with our Privacy Policy.

11. Limitation of Liability

The company shall not be liable for any indirect, incidental, or consequential damages arising from your use of our platform.

12. Governing Law & Dispute Resolution

These terms are governed by the laws of [Kolkata jurisdiction]. Any disputes will be subject to the exclusive jurisdiction of the courts in [Kolkata].

13. Changes to Terms

We reserve the right to update these terms at any time. Continued use of the platform constitutes acceptance of the revised terms.

14. Contact Us

For any questions or concerns, contact us at:

📧 Email: utopiabioconpvtltd@gmail.com

📞 Phone: 99036 65959

📍 Address: 150/15 Kabi Nabin Sen Road, Dumdum, Kolkata, WB, Pin: 700028